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WhatsApp Business Calling Turn Conversations Into Voice Calls

Cunnekt brings native voice calling to your WhatsApp Business API account. Connect with customers instantly through secure calls, unified inbox management, and seamless chat integration. Let customers call you with one tap - no app switching, no extra effort.

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From Chat to Call in Seconds Here’s How

Customer-Initiated Calls

Your customers tap the call button directly in their WhatsApp chat to reach your team. No additional apps or phone numbers needed. These inbound calls cost your business absolutely nothing.

Business-Initiated Calls (Beta)

Reach out to customers directly through WhatsApp when they need assistance or follow-up. Make outbound calls within the active calling permission window to provide.

Seamless Context

Your team can see the entire conversation history right during the call. No more asking customers to repeat their issue. Everything they’ve shared is already there, making support genuinely helpful.

Voice Calling Features Built for Better Engagement

Here are the key features that make WhatsApp Business Calling a powerful tool. Every tool is designed to help your team connect better with customers, save time, and turn conversations into real business results.

One-Click Calling

Customers simply tap the call button in your chat. No dialing numbers, no confusion. Just instant connection to your team.

Free Incoming Calls

When customers call you through WhatsApp, you pay nothing. Zero per-minute charges. Zero hidden fees. Completely free for your business.

Business Hours Control

Set when your team is available for calls. Customers see your hours clearly and know the best times to reach you.

Call Routing

Direct calls to the right department or team member automatically, so customers reach the best person to help them without transfers or unnecessary waiting.

Call Deep Links

Share clickable links in messages, emails, or websites. Customers click once and call you directly through WhatsApp without typing anything.

Call Logs & Analytics

Track every call detail, including duration, outcomes, and missed calls. See what’s working and where your team needs improvement.

Multi-Number Management

Handle multiple business phone numbers from one dashboard. Perfect for different departments, locations, or brands under one account.

Transparency & Insights

Every call stays completely private and secure. WhatsApp’s encryption protects sensitive conversations from your customers automatically.

How WhatsApp Calling Improves Business Conversations

30%

Faster Conversions

Close deals quickly when you can talk directly. Answer questions immediately, handle objections live, and move customers through decisions faster.

50%

Reduced Call Time

Your team sees the full conversation history during calls. No repeating information means shorter calls that still solve problems completely and effectively.

45%

CSAT Improvement

Customers feel heard when they can speak with real people. Voice support shows you care, resulting in happier customers and better reviews.

54%

Zero App Switching

Customers use WhatsApp they already have. No downloads, no new accounts, no friction. Everything happens right where they’re already comfortable chatting.

WhatsApp Business Calling: Perfect for Every Industry

WhatsApp Business Calling works across different business types and customer needs. Whether you’re closing sales, providing support, or confirming appointments, voice conversations help you serve customers better and grow faster.

Customer support

Resolve complex issues faster with real-time conversations
Offer reassurance in sensitive or urgent situations
Escalate from chat to call when messages are not enough

Lead qualification

Speak with high-intent prospects while interest is fresh
Clarify needs, budget, and timeline in one conversation
Prioritize sales follow-ups based on call outcomes

Appointment reminders

Reduce no-shows with quick confirmation calls
Share last-minute updates or changes instantly
Answer pre-appointment questions in a friendly way

Delivery coordination

Confirm addresses and delivery slots in real time
Help drivers reach customers without confusion
Handle failed or delayed deliveries more smoothly

Case Study

TATA

Cunnekt helped Tata Crucible and Building India with WhatsApp-based campaign management, event notifications, participant engagement, and real-time updates for seamless coordination.

Rodbez

Cunnekt enabled RodBez with WhatsApp-based booking automation, customer notifications, multi-agent support, and chatbots to streamline operations and enhance rider experience.

Flybeond

Cunnekt provided FlyBeyond with WhatsApp notifications, chatbot automation for bookings, and support escalation systems to improve passenger communication and service efficiency.

Why Cunnekt?

Cunnekt helps brands transform how they capture, nurture, and convert prospects. Our intelligent system streamlines sales pipelines, automates follow-ups, and provides actionable insights. With powerful analytics and seamless integrations, Cunnekt empowers teams to close deals faster and maximize revenue growth efficiently.