WhatsApp Business Calling API
Cunnekt brings native voice calling to your WhatsApp Business API account. Connect with customers instantly through secure calls, unified inbox management, and seamless chat integration. Let customers call you with one tap - no app switching, no extra effort.
Trusted by 1500+ businesses globally
Whatsapp Business Calling’s Working
Customer-Initiated Whatsapp Calls
Your customers tap the call button directly in their WhatsApp chat to reach your team. No additional apps or phone numbers needed. These calls are completely free.
Business-Initiated Whatsapp Calls (Beta)
Reach out to customers directly through WhatsApp when they need assistance or follow-up. Make outbound calls within the active calling permission window to provide.
Better Support Via Whatsapp
Your team can see the entire conversation history during the call. No more asking customers to repeat their issue. Everything they’ve shared is already there, making support genuinely helpful.
Whatsapp Business Voice Calling Features
key features that make WhatsApp Business Calling a powerful tool. Every tool is designed to help your team connect better with customers, save time, and turn conversations into real business results.
One-Click Whatsapp Calling
Customers simply tap the call button in your chat. No dialing numbers, no confusion. Just instant connection to your team.
Free Incoming Whatsapp Calls
When customers call you through WhatsApp, you pay Zero per-minute charges. Zero hidden fees. Completely free for your business.
Business Hours Transparency
Set when your team is available for calls. Customers see your hours clearly and know the best times to reach you.
Whatsapp Call Routing
Direct calls to the right department or team member automatically, so customers reach the best person to help them without transfers or unnecessary waiting.
Call Deep Links
Share clickable links in messages, emails, or websites. Customers click once and call you directly through WhatsApp without typing anything.
Call Logs & Analytics on Cunnekt
Track every call detail, including duration, outcomes, and missed calls. See what’s working and where your team needs improvement.
Multi-Number Management
Handle multiple business phone numbers from one dashboard. Perfect for different departments, locations, or brands under one account.
Transparency & Insights
Every call stays completely private and secure. WhatsApp’s encryption protects sensitive conversations from your customers automatically.
How WhatsApp Business Calling Improves Conversations
Faster Conversions
Close deals quickly when you can talk directly. Answer questions immediately, handle objections live, and move customers through decisions faster.
Reduced Call Time
Your team sees the full conversation history during calls. No repeating information means shorter calls that still solve problems completely and effectively.
CSAT Improvement
Customers feel heard when they can speak with real people. Voice support shows you care, resulting in happier customers and better reviews.
Zero App Switching
Customers can use the WhatsApp they already have. No new apps or accounts are needed. Everything happens right in their chat dashboard.
WhatsApp Business Calling Use Cases
WhatsApp Business Calling works across different business types and customer needs. Whether you’re closing sales, providing support, or confirming appointments, voice conversations help you serve customers better and grow faster.
Customer support
- Resolve complex issues faster with real-time conversations
- Offer reassurance in sensitive or urgent situations
- Escalate from chat to call when messages are not enough
Lead qualification
- Speak with high-intent prospects while interest is fresh
- Clarify needs, budget, and timeline in one conversation
- Prioritize sales follow-ups based on call outcomes
Appointment reminders
- Reduce no-shows with quick confirmation calls
- Share last-minute updates or changes instantly
- Answer pre-appointment questions in a friendly way
Delivery coordination
- Confirm addresses and delivery slots in real time
- Help drivers reach customers without confusion
- Handle failed or delayed deliveries more smoothly
Case Study
TATA
Cunnekt helped Tata Crucible and Building India with WhatsApp-based campaign management, event notifications, participant engagement, and real-time updates for seamless coordination.
Rodbez
Cunnekt enabled RodBez with WhatsApp-based booking automation, customer notifications, multi-agent support, and chatbots to streamline operations and enhance rider experience.
Flybeond
Cunnekt provided FlyBeyond with WhatsApp notifications, chatbot automation for bookings, and support escalation systems to improve passenger communication and service efficiency.
Why Cunnekt?
Cunnekt helps brands transform how they capture, nurture, and convert prospects. Our intelligent system streamlines sales pipelines, automates follow-ups, and provides actionable insights. With powerful analytics and seamless integrations, Cunnekt empowers teams to close deals faster and maximize revenue growth efficiently.
- Free Blue Tick
- Dedicated Onboarding and Support
- Enterprise-grade
- Zero Conversation Markup
- API-driven scalability
Drag and Drop Chatbot Plans start @1999/month
