Customer Support Solution

  • STARTER INR 1,999 /month *
    1. Access to multiple channels (WhatsApp, Telegram, Facebook)
    2. Unlimited support agents
    3. Unlimited conversation with upto 250 active contacts
    4. Free Support
    5. Reporting / Statistics
  • CUNNEKT PLUS INR 3,999/month *
    1. Access to multiple channels (WhatsApp, Telegram, Facebook)
    2. Unlimited support agents
    3. Unlimited conversation with upto 1000 active contacts
    4. Free Support
    5. Reporting / Statistics
  • CUNNEKT PRO INR 7,999/month *
    1. Access to multiple channels (WhatsApp, Telegram, Facebook)
    2. Unlimited support agents
    3. Unlimited conversation with upto 3000 active contacts
    4. Free Support
    5. Reporting / Statistics
  • ENTERPRISE PLAN Custom
    1. Access to multiple channels (WhatsApp, Telegram, Facebook)
    2. Unlimited support agents
    3. Unlimited conversation - contacts as per your requirements
    4. Free Support
    5. Reporting / Statistics

WhatsApp Business API

  • WHATSAPP BUSINESS API Features
    1. WhatsApp Business account approval
    2. WhatsApp Business API setup
    3. Unlimited conversation / session messages across your active contacts
    4. Notification messages
    5. Free support
    6. Reporting / Statistics

Frequently Asked Questions

  • What is the WhatsApp Business API?

    The WhatsApp Businesses API allows businesses of all size and capacity to chat with their customers in fast, simple, and secure manner. By integrating the API with their technology stack businesses can reply to their customers and send notifications, shipping confirmations and appointment reminders too.
  • Which businesses can use the WhatsApp Business API?

    The WhatsApp Businesses API is available for use for businesses of all size. Any business or brand that’s interested in providing their customers with instant support and an efficient customer experience can use the API.
  • What are some notable use cases for WhatsApp Business API?

    Brands can use WhatsApp Business API for good number of non-promotional use cases. Some of the use cases of the API are travel updates and ticket confirmation, in-message payment links and receipts, order placements, delivery updates and appointment reminders etc.
  • What are the steps to start using WhatsApp Business API?

    As a business you have to submit a request via WhatsApp or Facebook to start using WhatsApp Business API. Once your application is approved and your business account is created you’re ready to integrate WA business API into your communication solutions.
  • What content types I can share with customers via this WhatsApp based solution?

    Once the business API is integrated to your technology stack or conversation solutions, you can start sending your customers communication in form of text messages, message templates, images, documents and audio clips.
  • How much I have to pay for using WhatsApp Business API?

    If customer initiates the communication replies are free over the WhatsApp Business API. It’s however limited to 24-hour window. Every communication outside of a 24-hour window will have a fixed cost per message, depending on the country.
  • Can Same Number be Used for the Business API and a regular WhatsApp account?

    No. You can’t use an existing WhatsApp number for your WhatsApp business account. You have to have distinct active phone number to use with WhatsApp business API.
  • What Media File Types Can Be Sent Using WhatsApp business UPI?

    Here is the list of different media file types that can be sent using the WhatsApp business API: Document: PDF, DOC(X), PPT(X), XLS(X), ODT, ODS, ODP, RTF, or any of the types below Image: JPG, JPEG, PNG Audio: AAC, M4A, AMR, MP3, OPUS Video: MP4 Sticker: WEBP
  • What are the business details I have to provide for opening a WhatsApp Business Account (WABA)?

    To register and open a WhatsApp Business Account a business has to provide following details: • An active Facebook Manager ID • An active Phone number • Business Name & Display Name • Company logo • Company description • Postal address of the company • Contact email where customers can reach the business

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