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Shopify WhatsApp Integration: Automate Customer Notifications & Boost Sales

Connect your Shopify store with WhatsApp Business API through Cunnekt. Send automated order updates, recover abandoned carts, and let customers browse products and complete purchases directly in WhatsApp conversations.

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Automate Customer Notifications on WhatsApp

Keep customers informed at every step with automated WhatsApp notifications. Reduce support queries while improving customer experience. Here are the types of notifications you can send using the integration.

Abandoned Cart Recovery Notifications

Send personalized reminders when customers leave items behind. Include product images, prices, and a direct checkout link. Recover up to 30% of abandoned carts by reaching shoppers on their preferred messaging platform.

Order Confirmation Messages

Instantly notify customers after they complete a purchase. Share order details, item summaries, and expected delivery dates. Build trust by keeping buyers informed right from the moment they click “buy now.”

Cash-on-Delivery (COD) Verification

Confirm COD orders through WhatsApp before dispatch. Reduce fake orders and return rates by verifying customer intent. Let shoppers confirm, modify, or cancel their orders with a simple message reply.

Order Dispatch/Shipping Updates

Alert customers when their package ships. Share tracking numbers, courier details, and estimated delivery times. Keep buyers excited and informed as their order makes its way to their doorstep.

Out-of-Stock Alerts

Notify interested customers when popular items are back in inventory. Capture sales you’d otherwise lose by alerting shoppers automatically. Turn product interest into immediate purchases with timely restocking notifications.

Delivery Status Notifications

Update customers at every delivery milestone. Send alerts when packages are out for delivery, delayed, or successfully delivered. Reduce “where’s my order” support tickets with proactive status updates.

What’s More on Cunnekt

Platform Features

Multi Agent Chat CRM

Manage customer conversations from one unified inbox. Assign chats to specific team members, track response times, and maintain conversation history. Let multiple agents handle WhatsApp queries simultaneously without missing a single message.

Marketing Campaigns

Send promotional messages, product launches, and offers directly to customer segments. Schedule campaigns, track click-through rates, and measure conversions. Reach thousands of customers instantly while staying compliant with WhatsApp’s messaging policies.

Chatbot Automation

Green Tick Verification

Analytics Dashboard

Security & Compliance

Make your Shopify e-store into a Global Brand on WhatsApp

Get a green tick for the WhatsApp Account of your Shopify e-store
Project your e-Store as an Elite Brand on WhatsApp
Leverage extensive User Base of WhatsApp to reach out to global

WhatsApp API-Shopify Integration Benefits

Integrating Shopify with WhatsApp Business API through Cunnekt transforms how you connect with customers. See how this integration impacts your bottom line.

Higher Cart Recovery Rates

Recover lost sales by reaching customers where they actually check messages. WhatsApp reminders get 10x better open rates than emails. Send personalized cart links and let shoppers complete checkout without leaving the app.

Instant Customer Support

Answer product questions, track orders, and resolve issues in real time. Customers get instant responses instead of waiting for email replies. Handle multiple conversations simultaneously through Cunnekt’s unified inbox for faster resolution.

Increased Order Conversion

Guide hesitant shoppers through the buying process with live chat support. Share product details, answer concerns, and offer recommendations instantly. Turn browsing sessions into completed purchases by being available when customers need help.

Reduced Support Costs

Automate repetitive queries like order status, return policies, and shipping info with chatbots. Let AI handle common questions while your team focuses on complex issues. Cut support expenses without compromising on customer service quality.

Enhanced Customer Engagement

Keep buyers connected throughout their shopping journey with timely updates. Send personalized offers, new arrival alerts, and exclusive deals directly. Build lasting relationships by staying present in the app customers use daily.

Global Reach with Trust

Connect with over 2 billion WhatsApp users worldwide through one platform. The green tick verification builds instant credibility with new customers. Expand your market while maintaining the trust factor that drives purchases.

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A monthly plan at cunnekt

Our Integration Plan Starts at just INR 1999/month

Get a 10% discount by opting for Annual Subscription of Cunnekt’s Platform

Use Cases

Fashion & Apparel Stores

Share product catalogs with outfit combinations directly on WhatsApp. Send personalized style recommendations and recover abandoned carts with visual reminders and exclusive discount codes.

Beauty & Cosmetics

Send personalized product suggestions based on purchase history. Notify customers about restocks of popular shades and share tutorials or ingredient lists directly in chat.

Food Delivery & Cloud Kitchens

Confirm orders instantly and share real-time delivery tracking. Let customers modify orders before preparation and handle special dietary requests through quick WhatsApp conversations.

Home & Furniture

Share detailed product images and dimension specifications through chat. Schedule delivery slots, send arrival reminders, and handle bulk orders or customization requests with personal attention.

Case Study

TATA

Cunnekt helped Tata Crucible and Building India with WhatsApp-based campaign management, event notifications, participant engagement, and real-time updates for seamless coordination.

Rodbez

Cunnekt enabled RodBez with WhatsApp-based booking automation, customer notifications, multi-agent support, and chatbots to streamline operations and enhance rider experience.

Flybeond

Cunnekt provided FlyBeyond with WhatsApp notifications, chatbot automation for bookings, and support escalation systems to improve passenger communication and service efficiency.

Why Cunnekt?

Cunnekt helps brands transform how they capture, nurture, and convert prospects. Our intelligent system streamlines sales pipelines, automates follow-ups, and provides actionable insights. With powerful analytics and seamless integrations, Cunnekt empowers teams to close deals faster and maximize revenue growth efficiently.