WhatsApp Multichannel CRM Platform & Customer support

Centralize your Whatsapp conversations into one Single Dashboard

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eStore
Website Widget
API

Assign to Human Agent or ChatBot

Whatsapp Team Inbox features for Seamless Collaboration

Centralized Whatsapp Conversations

Manage all customer chats from WhatsApp, website, or ads in one shared inbox for complete visibility.

Rich Media Interactive Templates

Auto Whatsapp Chat Assignment

Automatically assign incoming chats to agents or teams based on rules, workload, or business hours.

Personalized Messages

Team Role and Permissions

Control access and actions with role-based permissions to ensure secure and efficient team collaboration.

New team member

Whatsapp Chat to Tickets

Convert conversations into support tickets for better tracking, resolution, and SLA management.

Audience Segmentation

Notes, Reminders, & Follow-Ups

Add internal notes, set reminders, and schedule follow-ups to maintain context and never miss a lead.

Spam Protection

Agent & Whatsapp Conversation Analytics

Track agent performance and conversation metrics to optimize team efficiency and customer experience.

Re-targeting Campaign

Turn Every Whatsapp Conversation into a Sales Opportunity with Lead Management

With Cunnekt’s Lead Management, every WhatsApp conversation from your shared inbox becomes a potential lead. Assign, qualify, and track leads in real-time — ensuring your team never misses a sales opportunity.

Drag ad Drop WhatsApp Chatbot Builder

Create a custom chatbot for each WhatsApp marketing campaign to instantly handle replies, qualify leads, and drive engagement — all in one conversation. Automate follow-ups, to qualify leads, and boost conversions without manual effort.

Easy to create No Code Builder
Capture data with Forms or collect live locations
Seamless Human Handover

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Case Study

TATA

Cunnekt helped Tata Crucible and Building India with WhatsApp-based campaign management, event notifications, participant engagement, and real-time updates for seamless coordination.

Rodbez

Cunnekt enabled RodBez with WhatsApp-based booking automation, customer notifications, multi-agent support, and chatbots to streamline operations and enhance rider experience.

Flybeond

Cunnekt provided FlyBeyond with WhatsApp notifications, chatbot automation for bookings, and support escalation systems to improve passenger communication and service efficiency.

How Whatsapp multichannel CRM help businesses:

Boost sales with faster response times
Improve team collaboration
360° view of every customer
Better accountability & tracking
Increase customer satisfaction

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Why Cunnekt?

Cunnekt helps brands transform how they capture, nurture, and convert prospects. Our intelligent system streamlines sales pipelines, automates follow-ups, and provides actionable insights. With powerful analytics and seamless integrations, Cunnekt empowers teams to close deals faster and maximize revenue growth efficiently.