Frequently Asked Questions

Yes, you can upgrade or downgrade your Cunnekt plan at any time based on your business needs. Changes take effect immediately during the current billing cycle. Moving to a higher plan gives you access to more chatbot flows, users, and advanced features like drip campaigns and Meta Ads API integration.

Every Cunnekt plan includes free API setup, unlimited service conversations, zero conversation markup on Meta’s rates, and Blue Tick verification. Higher tiers add lead management, WhatsApp Voice Calling, Shopify integration, drip campaigns, and faster support response times down to 4 hours.

The Lite plan suits small businesses or early-stage teams just getting started with WhatsApp Business API. With 3 user seats, auto-reply, and basic broadcast capabilities, it covers essential customer communication without the cost of advanced automation or CRM features.

The Premium plan gives you everything in Professional plus drip campaigns, lead view, Meta Ads CAPI integration, custom APIs, webhooks, voice call routing rules, smart lead prioritisation, and agent performance analytics, built for teams running high-volume sales pipelines that need full visibility and automation depth.

The Professional plan adds what Lite simply doesn’t have. You get a lead management dashboard, WhatsApp Voice Calling, Shopify and WooCommerce integration, active chatbot flows, and an 8-hour support response time. For any business actively chasing and converting leads, the upgrade pays for itself quickly.

Getting started with Cunnekt takes 30-40 minutes. Sign up on the website, get your WhatsApp Business API approved, and Cunnekt handles the setup, including Blue Tick verification and your first chatbot flow. No coding or technical background needed to go live.

Migrating to Cunnekt is straightforward. Your existing WhatsApp number stays the same. Our team handles the transfer process end to end, including disconnecting from your current provider, re-registering your number on Cunnekt, and migrating your templates. Most migrations are completed within 30 to 40 minutes with zero downtime on your number.

You can easily change your service provider to Cunnekt with our simple migration procedure. The migration procedure takes roughly 2 to 24 hours to complete. All you need to do is connect with us and our Experts will get you on board in no time.

Yes. Your existing WhatsApp number can be migrated to Cunnekt. If the number is on the regular WhatsApp or WhatsApp Business app, it needs to be deleted from that account first before migration. Our team handles the entire process and gets you live within 30 – 40 Mins.

You will need a government-issued business registration certificate, GST certificate or PAN card, and an address proof such as a utility bill or bank statement. Your business name, address, and contact details must match across your website, Google listing, and submitted documents. Mismatches are the most common reason verifications get rejected.

Facebook Business verification is not mandatory to start using Cunnekt. You can go live with an unverified account. However, verification unlocks higher messaging limits and is required to apply for the WhatsApp blue tick. We recommend completing it early to avoid restrictions as your volume grows.

You will need the following:

• Active Facebook Business Manager account
• Business phone number not currently registered on WhatsApp or WhatsApp
• Business app
• Business website
• Business email address
• GST certificate or business registration document

Here is how it works:

1. Sign Up — Create your Cunnekt account and pick a plan that fits your business.
2. Number Registration — We register your WhatsApp number on the API. If migrating from another provider, we handle the transfer.
3. Business Verification — Submit your Facebook Business Manager details and required documents.
4. Platform Walkthrough — Our team walks you through the Cunnekt dashboard, inbox, and automation setup.
5. Template Setup — We help you create and submit message templates for Meta approval.
6. Go Live — Your number is active, templates are approved, and you start sending.

Most businesses are fully live within 24 to 48 hours of submitting their documents.

Yes, Cunnekt’s Professional and Premium plans include audience segmentation using tags and custom attributes. You can group contacts based on behaviour, conversation stage, or custom fields, making it easier to send targeted broadcasts to the right customer segments.

Cunnekt provides delivery, read, and reply reports for broadcast campaigns. Premium plan users also get agent performance analytics and conversation management analytics. Click-to-WhatsApp ads analytics is available on the Professional plan and above.

Cunnekt does not cap the number of broadcast messages you can send from the platform. However, Meta’s WhatsApp Business API applies its own messaging tier limits based on your account quality rating and verification status.

Cunnekt supports media messages, button templates, carousel templates, WhatsApp Forms, drip campaign messages, retargeting broadcasts, and utility, marketing, and authentication template messages. All outbound templates require prior approval from Meta before they can be sent.

Yes. The Professional plan includes WhatsApp Template Sending API, while the Premium plan adds custom messaging and automation APIs along with real-time message and delivery webhooks for deeper integration with your existing tools and workflows.

Cunnekt’s mobile app on Android and iOS is available across all plans. The Lite plan supports 3 users, and the Professional and Premium plans support 5 users with custom permissions. Additional users can be added at Rs. 499 per user per month.

The Lite plan allows 3 agents. Professional and Premium plans include 5 agents with custom permission controls. Businesses on Professional or Premium can add more agents as an add-on at Rs. 499 per user per month, with no fixed upper cap mentioned.

Support response time depends on your plan. Lite users get a 24-hour TAT, Professional users get 8 hours, and Premium users get 4-hour SLA support — all delivered via WhatsApp.

No, the AI Agent is an add-on starting at Rs. 999 per month billed annually. However, Professional and Premium plans include a drag-and-drop chatbot builder with 1 and 3 active bot flows, respectively.

Yes, you can upgrade from Lite to Professional or Premium as your needs grow. Each higher plan unlocks more users, advanced automation, lead management tools, and deeper integrations without losing your existing data or conversation history.

Yes, Blue Tick verification is included across all Cunnekt plans at no extra cost. So your business gets a verified WhatsApp presence from day one, regardless of which plan you choose.

Lite covers the basic team inbox and broadcasts. Professional adds lead management, chatbot builder, segmentation, and CRM tools. Premium goes further with drip campaigns, Kanban view, Meta Ads CAPI, custom APIs, and advanced analytics — built for high-volume operations.

Yes, all Cunnekt plans include unlimited free service conversations. You only pay Meta’s standard charges for marketing, utility, and authentication templates. There is no additional markup or hidden fee added by Cunnekt on top of Meta’s conversation rates.

Cunnekt charges no extra fees beyond Meta’s official conversation rates, ensuring you pay only the actual platform costs.