Frequently Asked Questions

Yes, Cunnekt permits you to switch between your subscribed plans. If you wish to upgrade/downgrade to the Plus or Pro plan, then you can simply connect with us and our operatives will facilitate you on the plan upgradation procedure.

Cunnekt offers the following services with each of its subscription plans:

• Free Whatsapp Business API channel integration 
• Free 1000 Service Conversations per month
• 12-Hour Turnaround Time (TAT)

Cunnekt’s Starter Plan is most suited for Businesses of smaller size and with limited means. Starter Plan can fulfill the requirements of such micro-businesses to a large extent.

Businesses prefer Pro Plan over the other two, as the conversation charges are the lowest in Cunnekt’s Pro plan. Also, it is inclusive of the most advanced Business API solutions offered on Cunnekt along with the features offered by the Plus Plan. Refer to our pricing page to learn about the additional features of Cunnekt’s Pro Plan.

Cunnekt’s Plus Plan offers the following features in addition to the basic functionalities offered by its Starter plan:

• Multiple Agent Assignment Workflows for new users chats
• Noting and putting reminders on your Customer Chats for future reference
• Labeling of Chat Conversations
• Issuing Custom Agent Permissions
• Adding innumerable Attributes to existing contact records & more

Know more about such features on our pricing page.

Cunnekt offers three major plans to Businesses, namely:

• Starters Plan
• Plus Plan
• Pro Plan

You can check the feature list on pricing page. We also provide customized plan for Enterprises with high volume of customers.

Businesses with Official Business Accounts (OBA) get a green tick beside their business name. If you subscribe to a paid Cunnekt subscription, we can guide you on how to apply for the WhatsApp green tick without any extra charge. However, approval is given at the sole discretion of WhatsApp’s internal policies. 

You can easily change your service provider to Cunnekt with our simple migration procedure. The migration procedure takes roughly 2 to 24 hours to complete. All you need to do is connect with us and our Experts will get you on board in no time.

Yes, you can use your personal as well as WhatsApp business number with Cunnekt. For this, you’d have to delete your account with WhatsApp, the number automatically becomes available for registration. Only WhatsApp APIs are restricted for registration at Cunnekt.

The following documents are mandated to be produced for Facebook Business account verification:

• Certificate of Incorporation/Formation
• Business License
• Tax/VAT registration certificate

No, Cunnekt can also work with an unverified business account, but the daily message limit will be fixed at 250 conversations per day. Verified Facebook businesses get started with 1000 conversations per day which can increase up to unlimited conversation per day depending on usage.

You must possess the following to set up a WhatsApp Business account at Cunnekt:

• Active Phone Number with no WhatsApp account, able to receive calls and OTP
• Personal Facebook ID to create your WhatsApp Business account
• Verified Facebook Manager: We can also work with an unverified business account, but the daily message limit will be fixed 250 conversations/day
• Business Website to display your legal name on WhatsApp

The on-boarding procedure at Cunnekt is as follows:

1)  Sign up on Cunnekt’s portal

2)  Make payment for the plan as per your requirement

3)  Onboard to WhatsApp Business API and explore its features.

You can also raise a WhatsApp onboarding call with our agents to assist you.

Cunnekt offers two ways to segment your contacts which can be further used for campaigns

• Tags: You can attach a tag to the contacts while uploading them under a common tag for campaigning purposes
• Rule-based Segmentation: Segregate your contacts on the basis of their attributes, agent assignment, contact source, and much more.

Cunnekt provides performance reports and analytics to better assess the intent and operations of Agents and daily conversations received on its CRM module. Cunnekt issues two kinds of reports:

1. Agent Performance Report: To assess the service delivery of the registered Agent on your Cunnekt account
2. Conversation Report: To keep tabs on the received customer conversations on CRM and their effective resolutions

If you have a verified Facebook Business Account, then you can initiate up to 1000 conversations per day, otherwise, Meta restricts an unverified FB Manager WhatsApp account to 250 conversations a day. With better messaging and campaigning procedures, Meta further increases the daily messaging limit to 10000 messages a day and more.

If you wish to put your campaign on an automatic broadcasting mechanism, you can opt for the Smart Campaigning feature at Cunnekt. For instance, to broadcast 100000 messages in a campaign, you can turn smart campaigning ON, which will accordingly send campaigning messages as per the daily limit of your account.

For better customer engagement, Cunnekt supports rich media formats for creating interactive messaging templates on WhatsApp. You can add Images, Videos, and Docs in the template header, as well as Response Buttons for customers’ quick responses on the to-be-shared message template.

Yes, Cunnekt offers all the core WhatsApp business APIs which you can use to integrate with your platform. To know about Cunnekt’s WhatsApp APIs, refer to the page.  

The mobile app windows count differs for all three of Cunnekt’s Business API plans:

• For Starter Plan, you get 1 Mobile App users
• For Plus Plan, you get 5 Mobile App users
• For Pro Plan, you get 10 Mobile App users

If you wish to add more mobile app users to your existing plans, then you can subscribe to our Enterprise plan add-on. You can connect with our sales representatives for this.

Cunnekt permits Businesses to register and employ unlimited Agents to cater to their customers’ queries on its CRM. Agents use the Cunnekt platform to track, sort, and resolve customer queries assigned to them. With no cap on Agents, you can employ as many Agents as you want to provide sustained and integrated customer support from Cunnekt’s CRM window.

Lite and Professional plans get live chat support, while Premium plan subscribers receive priority support with a four-hour SLA guarantee.

No, AI Chatbot is a separate add-on feature not included in Lite, Professional, or Premium plans but available upon request.

Absolutely. You can upgrade from Lite to Professional or Premium anytime to access more users and advanced automation features.

Yes, official business account Blue tick verification is included in all Cunnekt plans at no additional cost to you.

Plans differ mainly in user seats, chatbot flows, and advanced features like API access and priority support availability.

Yes, all Cunnekt plans include unlimited free service conversations, meaning customer-initiated chats within 24 hours cost nothing extra.

Cunnekt charges no extra fees beyond Meta’s official conversation rates, ensuring you pay only the actual platform costs.