Omnichannel Customer Communication Solutions
It’s time to think beyond traditional messaging. With Cunnekt, now you can think of AI, bots, and integrated apps to grow your conversational business at scale. Access our fully secure messaging infrastructure to build and optimize omnichannel conversations. Cunnekt helps you manage customer communications and interactions across a variety of channels and touchpoints.
Customer Help Desk
Build and manage customer conversations across digital channels viz email, WhatsApp, and Chat apps, etc. using our powerful API modules. Easy to set up, scalable and robust.
Conversational Chatbots
Take your customer engagement strategy to the next level with our AI-powered conversational chatbots. Be there for your customers 24×7 with intent-based and NLP chatbots.
Custom Integration
Our lightweight and feature-loaded Messaging APIs integrate Cunnekt with your business solutions. A wide range of Bespoke Solutions to enhance customer communication.
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Unified Communication Experience
Across Channels
Cunnekt’s multichannel communication solutions let businesses integrate their customers into their business processes with SMS, Email, Voice, and Instant Messaging. Cunnekt offers the most comprehensive suite of communication APIs, a robust platform, and expert support. Cunnekt enables brands to analyze and manage customer interactions across all the communication channels. The aim is to optimize their business relationships with customers by encouraging meaningful online engagements that drive business growth and customer retention.
WHATSAPP BUSINESS
Chat Support & Chatbots
Cunnekt offers fully managed and scalable WhatsApp enterprise solutions powered by WhatsApp’s official Business API. Get access to a robust WhatsApp business based
FACEBOOK MESSENGER
Customer Support Helpdesk
Raise the level of customer support. Reach out to your customers on Facebook right from the Cunnekt’s interactive FB specific dashboard.
TELEGRAM
Customer Support Helpdesk
Get across your target audience on the fastest growing messenger service Telegram. Start talking to your customers. Sending and receiving messages hasn’t been that easy.
SMS
Secure, Scalable SMS platform
Cunnekt’s Secure, Scalable SMS platform enables businesses to Send and receive text messages. A robust SMS infrastructure bundled with features like Intelligent Routing and Real-Time Integrations.
Email
All in One Email Solutions
Cunnekt’s robust email marketing platform lets businesses create and deliver fast, personalized emails. An integrated platform with loads of features to help you create and send
VOICE
Voice Broadcast Simplified
Cunnekt’s Secure, Scalable SMS platform enables businesses to Send and receive text messages. A robust SMS infrastructure bundled with features like Intelligent Routing and Real-Time Integrations.
Conversation Management
at Scale
Cunnekt lets brands optimize their customer engagement through the delivery of ultra-personalized and consistent communications delivered anytime, anywhere. Deliver your customer’s personalized conversational experiences at every possible touchpoint using email, web, social media, and mobile. This customer engagement platform is built with tools, technology, and expertise required to personalize customer engagement across all channels and deliver magnificent customer experience throughout the customer journey.
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Automated User Journeys
Use in-built automation flows you can automate customer journeys within seconds. Create and deploy flows in a secure environment.
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Personalized Recommendations
Send personal and dynamic content recommendations to deliver hyper-personalized and relevant customer experiences.
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AI-Powered Conversations
Cunnekt scans through the user journey and conducts behavioral analysis to find the right notifications to be sent to the right users.
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Messaging APIs
Our full-featured API integrations let you create customized chat support and AI chatbots with unlimited capabilities and features.
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Centralized Access
Monitor and control customer journeys across multiple channels and digital assets via a single enterprise-grade platform.
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Security and Compliance
We employ multilayer data security using a high level of data encryption in place. All the global compliances are met as per the standards.
Impress Your Customers 24×7
Cunnekt is a multi-channel, personalized customer communication & engagement platform built to deliver great user experiences at every stage of the customer lifecycle. Multiply the level of customer engagement across communication channels with the next level of automation.
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Increase User Engagement
Connect with your customers on their favorite communication channels. Be there to help when they need you the most.
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Enhance Communication
Answer better and cover more context. Improve interaction and reduce escalations to make customers happy.
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Improve Customer Loyalty
Make your customers happy with quick problem resolution with a streamlined customer support process.