Enhance Customer Experience With Excellent CRM Features

Cunnekt hosts many features that enable support teams to track, sort, and solve customer queries across communication channels right from a single dashboard.

Omnichannel Integration

Support customers on their preferred communication channels. Currently supports WhatsApp, Facebook, Twitter, and Instagram.

Multi-Agent Capabilities

Cunnekt offers powerful collaboration features and multi-agent capabilities to support agents for uninterrupted and sustainable customer support.

Quick Replies

send pre-written responses (OOO / Welcome messages), designed to save time and make communication more efficient. Quickly select and send without typing out a full response.

Rich Media Support

Use interactive and rich media message formats including images, videos, and documents through WhatsApp to elevate the level of customer support initiatives.

Automated Workflows

Create and automate workflows to reduce response time delays. Trigger notifications/alerts depending on specific messages or events.

Ticket Escalation

Assign and re-assign chats using conversation labels, tags, and private notes with support agents for faster query resolution.

Cunnekt, an Omnichannel Customer Support Platform

Cunnekt allows businesses to interact with their customers through various communication channels for a seamless, personalized, and consistent customer service experience. Currently, Cunnekt offers integration with the following:

WhatsApp

Use WhatsApp as a customer support channel to provide real-time support and assistance to customers, answer their questions, and resolve their issues.

  • Share order details
  • Schedule returns and refunds
  • Collect customer reviews

Twitter

Access Tweets and Mentions to your account without switching to the native Twitter app. Provide prompt responses to Twitter DMs from Cunnekt.

  • Receive and reply to Twitter messages
  • Access past support conversations
  • Role-based permissions, real-time analytics

Facebook

Now connect your customers on FB messenger to offer support, solve queries and suggest solutions. Create awesome user experience and build a loyal customer base.

  • Respond to queries, complaints, and feedback
  • Access previous customer history and tickets
  • Manage multiple inquiries at the same time

Instagram

Respond to all Instagram inquiries in a timely manner from Cunnekt. Efficiently manage all Instagram messages and conversations in one place.

  • Set up quick replies to reduce handling time
  • Respond to all Instagram inquiries from Cunnekt
  • Send images, GIFs, and documents to guide customers

Reports & Insights

Track and measure response time, resolution time, customer satisfaction scores, and volume of interactions across channels. Manage customer interactions, track support tickets, and gather insights about customer behavior and needs.

Conversation reports

get insights into the conversations such as the number of conversations, the average resolution time, and customer satisfaction ratings. These reports can help you track the performance of support agents and identify areas for improvement

Agent Performance Report

Comprehensive reports that provide insights into the performance of individual agents. The report includes metrics such as the number of conversations handled, response time, resolution time, customer satisfaction ratings, and the number of escalations or transfers to other agents or teams.

Elevate your Customer Support with Cunnekt

Seamless Onboarding

Fully automated user onboarding and adoption that enables customers to get the most out of your offerings. Let your customers feel more connected across their customer journey.

No Setup Cost

Turn your WhatsApp into a full-fledged promotion, sales, and support channel without paying any subscription fee. Go with our free trial. No setup fee is required.

Unlimited Agent Login

No cap on the number of agents logged in at a time on the platform to offer support. Speed up the query resolution rate to increase customer satisfaction by 10X.

Whatsapp

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