Cunnekt hosts many features that enable support teams to track, sort, and solve customer queries across communication channels right from a single dashboard.
Support customers on their preferred communication channels. Currently supports WhatsApp, Facebook, Twitter, and Instagram.
Cunnekt offers powerful collaboration features and multi-agent capabilities to support agents for uninterrupted and sustainable customer support.
send pre-written responses (OOO / Welcome messages), designed to save time and make communication more efficient. Quickly select and send without typing out a full response.
Use interactive and rich media message formats including images, videos, and documents through WhatsApp to elevate the level of customer support initiatives.
Create and automate workflows to reduce response time delays. Trigger notifications/alerts depending on specific messages or events.
Assign and re-assign chats using conversation labels, tags, and private notes with support agents for faster query resolution.
Cunnekt allows businesses to interact with their customers through various communication channels for a seamless, personalized, and consistent customer service experience. Currently, Cunnekt offers integration with the following:
Use WhatsApp as a customer support channel to provide real-time support and assistance to customers, answer their questions, and resolve their issues.
Access Tweets and Mentions to your account without switching to the native Twitter app. Provide prompt responses to Twitter DMs from Cunnekt.
Now connect your customers on FB messenger to offer support, solve queries and suggest solutions. Create awesome user experience and build a loyal customer base.
Respond to all Instagram inquiries in a timely manner from Cunnekt. Efficiently manage all Instagram messages and conversations in one place.
Track and measure response time, resolution time, customer satisfaction scores, and volume of interactions across channels. Manage customer interactions, track support tickets, and gather insights about customer behavior and needs.
get insights into the conversations such as the number of conversations, the average resolution time, and customer satisfaction ratings. These reports can help you track the performance of support agents and identify areas for improvement
Comprehensive reports that provide insights into the performance of individual agents. The report includes metrics such as the number of conversations handled, response time, resolution time, customer satisfaction ratings, and the number of escalations or transfers to other agents or teams.
Fully automated user onboarding and adoption that enables customers to get the most out of your offerings. Let your customers feel more connected across their customer journey.
Turn your WhatsApp into a full-fledged promotion, sales, and support channel without paying any subscription fee. Go with our free trial. No setup fee is required.
No cap on the number of agents logged in at a time on the platform to offer support. Speed up the query resolution rate to increase customer satisfaction by 10X.
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