Pricing
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  • STARTER INR 2,499 / Month *#
    No. of Agents : 1
    1. Free Support
    2. Reporting / Statistics
    3. Real-time engagement
    4. Unlimited conversations
    5. Send notifications to your subscribed customers ^
  • CUNNEKT PLUS INR 4,449/ Month *#
    No. of Agents : 2
    1. Free Support
    2. Reporting / Statistics
    3. Real-time engagement
    4. Unlimited conversations
    5. Send notifications to your subscribed customers ^
  • CUNNEKT PRO INR 9,999/ Month *#
    No. of Agents : 5
    1. Free Support
    2. Reporting / Statistics
    3. Real-time engagement
    4. Unlimited conversations
    5. Send notifications to your subscribed customers ^
  • ENTERPRISE PLAN Custom
    Contact us for Custom Quote
    1. Free Support
    2. Reporting / Statistics
    3. Real-time engagement
    4. Unlimited conversations
    5. Send notifications to your subscribed customers ^

Setup / Intgeration - One time setup to be charged extra as per chosen communication channel.

# Monthly Recurring Fee - Applicable extra for WhatsApp Business API.

^ Applicable for WhatsApp Business API

Cunnekt FAQ

  • What is Multichannel Communication?

    Omnichannel communication is an approach to provide customers seamless customer experience across the communication channels (messaging, social, email and web chat etc.). The USP of Omnichannel communication platform is its ability to deliver integrated customer experience by engaging with them across any channels being used for the communication
  • What is Cunnekt?

    Cunnekt is an all-in-one integrated platform for deploying Omnichannel customer communication solutions. It pulls all your communication channels at one place so that you can build, deploy and optimize seamless conversations across social (FB, Twitter, Telegram, Instagram and more) chat apps (WhatsApp), SMS, and email right from the Cunnekt's unified dashboard.
  • What are the Communication Channels Available at Cunnekt?

    Currently Cunnekt provides integration and support for Facebook, Twitter, Telegram, WhatsApp and Webchat. We are constantly adding more of your favorite communication channels to our platform to make customer communication seamless across the channels being used.
  • Which Cunnekt Plan Should I Subscribe?

    Cunnekt offers a number of plans designed on the basis of number of contacts allowed and number of communication channels integrated. You can choose from Cunnekt Starter, Plus and Pro plans from our pricing page. If your requirements are different, you can contact us for a custom quote.
  • What is Multi-agent customer support helpdesk?

    Multi-agent is the USP of our Omnichannel customer support helpdesk solutions. The feature enables multiple customer support agent to login and chat with the customers simultaneously. The system allows creating tickets and assigning them to multiple agents according to their availability. It considerably drops the waiting time of customer and improves the rate of query resolution.
  • Can I Send Promotional Messages through WhatsApp using Your Solution?

    Our solution provides WhatsApp business API integration to help initiate two-way communication between customers and brands via an official WhatsApp business account. The platform only allows sending of notifications, alerts and transactional messages. Visit WhatsApp Business API and WhatsApp Business API Provisioning for further details.
  • Does Cunnekt Allow Real Time Conversation?

    Yes. Conversations running on Cunnekt are in real time and instant. Agents sitting there provide immediate response to customer queries. As soon a customer initiates a conversation an automated system assigns ticket to an available agent who engages with the customer till the query gets resolved. Even if the agent goes offline, chat is switched to one who is available. It makes sure no conversation goes unnoticed.
  • Does the plan include the setup and provisioning cost?

    Each of our Cunnekt plans comes with a base price that you can see in our price table. Pricing incurred on setup will be in addition to the base price. Similarly, cost to integrate communication channels to the solutions will also be charged extra and vary from channel to channel.
  • What are the reports I can get from Cunnekt?

    Cunnekt has a built-in reporting system to generate detailed insights into how conversations happened. Get a complete picture of chat logs, open chats, closed chats, pending chats, messages statistics and notifications & session among others. You can also ask for custom reports if required.

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