Create Interactive Chat Experiences Using Twitter

Turn Twitter into an amazing customer support tool. The platform makes it easy for your valued consumers to contact you on Twitter through Cunnekt. Stop switching apps to respond. Quicker you respond to the customers, the higher the chance that you will retain them.

Engage into
One to One Conversation

Break all the barriers of communications. Listen to your Twitter customer’s pain points and provide prompt resolutions. Be ready to help them round the clock right from Cunnekt’ unified dashboard. Optimize your response and resolution times for customer chats coming to the app. It’s high time to create a competitive business advantage through giving outstanding customer care via Twitter.

  • Match the customer support
  • Eliminate Barriers
  • Improve response time
Incite Meaningful Conversation

Keep Track of
Every Conversation

Think beyond the live chat. Create tickets to track the conversations with Twitter customers. Let the agents and customers both return to the tickets anytime to continue the conversation. Give your customers a way to reconnect you if they have additional queries to resolve. Be there when they ask for it. Multiply agent’s productivity throughout the customer support journey.

  • Personalize the Experience
  • Replicate a face-to-face interaction
  • Make you more approachable
Stay on Top of the Communication

Scale Conversations
with Direct Messaging and More

No need to switch to your brand’s Twitter App. Easily engage with customers using retweets, direct messages and replies from a single dashboard. Twitter API integration lets agents monitor and respond to customer queries, assign customer chats to the right agents and close queries faster. Provide hands-on attention to your customers on Twitter right from Cuunkt.

  • Make your customers happier
  • Stay Connected
  • Ensure timely responses

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